Customer Testimonials
May 7, 2008
I just want to say that I had read a bunch of forums on purchasing campers. Plenty of members had horrible experiences. Untrained tech guys/gals, equipment that was broken or not working, pressure to buy when they weren't ready and an overall uncomfortable experience. I just want to extend a big Thank You to you and your crew there. Everyone was professional and courteous and it was an absolute pleasure buying a camper from you guys. I will be posting my experience on there for others to read as I feel everyone should have that sort of experience when purchasing a big ticket (at least to me) item.
Thanks again to you and your crew, you all get an A+!
P.S. A special Thank you to Angel and Bob for going the extra mile to help me out. Angel helped me to tweak my weight distribution hitch so it was safe and correct even though I installed it myself. To Bob for grabbing the mud flap from another camper on the lot rather than have me wait for a replacement. Top notch in my book in customer service!
Erik Y.
Fort Collins, CO
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December 8, 2008
I was at your parts department a few hours ago (12-8-08). I was looking for numerous miscellaneous parts to fix up a Taos tent trailer that belonged to my dad and that I was
fixing up and delivering to my brother in Portland,
Oregon. There were 10 to 12
small things I was looking to deal with. There were two individuals in
the department. I believe they are Rachel and Wes. These two people were simply outstanding in
their assistance to me. It has been a long time since I have witnessed
this type of customer service. Their knowledge of the items I needed was
far beyond what I could have expected. They knew immediately exactly what
I needed and where the part was. Sometimes my description of what I was
looking for was kind of vague, but they caught right on and went right to the
correct location and found it. I found a few items myself on the shelves
that I thought were the right items, but several times, there was a better
item that would work better. They explained each time why and how
something else would work better. Their knowledge and experience was way
beyond any expectation I had. It is amazing to me that I could get this
kind of service and it was topped off by their friendly - but yet efficient,
attitudes.
I was so surprised by this service that I am compelled to
write to you. They are outstanding representatives of your company.
I will now look to Ketelsen first for my RV and parts needs and I will
certainly look for these two individuals.
Rob L.
Lakewood,
CO
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February 12, 2009
I wanted to take a moment and thank Steve Conley and David Dowling, our salesman. You both provided my husband and I with excellent customer service and it was really a pleasure to work with you both. You don't find people who really love their jobs like you both do much anymore. I would recommend Ketelsen to anybody simply because of the two of you and how easy you were to work with, not to mention very knowledgeable about all of your products!!!!!
So again thanks so much.
Tara B.
Arvada, CO
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February 20, 2009
First of all we were VERY impressed by Eddie Ashcraft. He gave us a very thorough explanation of our camper trailer. We wish he could come with us on our first trip camping. He really enjoys what he is doing for Ketelsen. He is indeed an asset to your business. He is very knowledgeable in what he does. Thanks Eddie!
Maybe we will come in touch with one another someday. We will be coming in for repair whenever the parts come in. And....of course, we need to purchase a couple of other necessities in your store. Thanks to all of you at Ketelsen and especially Eddie.
Sincerely,
Larry & Barbara A.
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April 27, 2009
This last Saturday I picked up a 2009 Coleman Santa Fe camper from your dealership. I want to commend some of the people that I dealt with. Ryan performed my orientation and did an outstanding job. Very knowledgeable and made sure I understood exactly what he was demonstrating. Job well done. Brie handled the paper work and again was very professional and courteous. Stephen Conley prepared the financing securing a favorable interest rate. A very nice man and a true professional. Brad Powers worked with me to make certain I was satisfied with choice. It is pleasant to deal with such a great bunch of people and I would whole heartily recommend your dealership.
Regards,
Daniel H.
Arvada, CO
