We want to hear about your Ketelsen Campers of Colorado experience.
Please read some of the wonderful things our customers have had to say about their experiences at Ketelsen Campers of Colorado below.
-Kathy (Craig, CO)-
The trailer, well, I cannot say enough about how much we love it. I only wish the weather would cooperate a bit more. Our inaugural trip was two nights, and was most successfull - even with nasty winds. We tried to take a trip this last weekend, but to our chagrin, the campground had been closed. So we slept in our backyard! I have a hard time keeping Jeremiah out of it.
The service you and everyone at Ketelsen provided was excellent. I know when the time comes, we will be back to buy our next camper.
Thank you so much again."
-David (Pine, CO)-
"Excellent dealership, very knowledgeable sales and service people."
-Michelle (Centennial, CO)-
"Good Afternoon to you both and I hope all is well.
First I wanted to say Thank you for taking care of us. We are a lifetime customer (of course I don’t know how many campers one can buy in a lifetime) But you never know! Next, I wanted to let you know that we will be coming by Saturday Morning to pick up the camper. I appreciate you holding it for us for an additional week. I appreciate it a lot.
Take care and the best of luck to you Kristen with the new babies. ( I would enjoy some pictures when they arrive) "
-Donald (Colorado Springs, CO)-
"We've had great response from Ketelsen Campers. Our salesman, David Dowling, and the Service Department, have been superb."
-Julie & Earl (Nucla, CO)-
I have started this letter several times since getting back home from getting our Durango. Finding the right words to express how much we appreciated working with your for the entire process - from start to finish - of getting our Durango has taken time, plus the holidays happened. You helped make the whole process easier and less stressful. You became a friend, not just a sales consultant, during the process. I felt as if you went an extra mile for us, as we decided what and how we wanted our Durango to be built, including the extra items. You helped us get a good deal, and seemed to understand where we were coming from whenever there was a bit of a challenge. We appreciated the fact that you believed us when there was an issue with our trade-in.
Thank you for being our sales consultant and friend. I hope your boss knows that in you he has a gem. We enjoyed our long trip home with the Durango. We are anxious to begin traveling in it. We know that we will enjoy living and traveling in our Durango.
-Micheal (Monument, CO)-
"Our salesperson, Nancy Vickery, was extremely informative and helpful. She answered our initial questions thoroughly and when we called later with others; she researched the answers and quickly responded. She arranged a test-tour so we could be certain our vehicle could adequately tow the trailer.
The service, parts, and administrative support from the dealer has also been excellent. We chose a Lance due to its quality, features, and layout, plus its weight, but the dealer has played an essential role in our satisfaction."
-Roland (Cheyenne, WY)-
"Great People. Our sales rep was Bob Svenson at Ketelsen. He is the best salesmen I have ever dealt with."
-Mike & Linda (Monument, CO)-
"Linda and I wanted to write to commend your company and in particular Nancy Vickery for how we were treated during our recent purchase.
Linda and I purchased a 2013 Lance 1685 on September 20 2012. During the purchase process Nancy was extremely informative and helpful. She answered our initial questions thoroughly and when we called later with other questions, she researched the answers and quickly responded. Nancy was not only very knowledgeable but was always candid with us regarding the pros and cons of the various trailers we looked at, a trait we did not always find at other dealers. She arranged a test-tow so we could ascertain our tow vehicle could adequately tow the trailer and accompanied us on the drive so she could answer any other questions that came up. The service, parts, and administrative support from your company has also been excellent.
We chose a Lance trailer due to its quality features and layout, plus its weight and tow-ability, but your company in the form of Nancy's hard work as well as your service, parts and administrative support have contributed immensely to our satisfaction. I would recommend Ketelsen Campers to anyone considering a travel trailer purchase!"
-Wilhelmus (Westminster, CO)-
"Ketelsen is still a great experience! This is our second new purchase from them and they were helpful and not pushy. We will be in for some service adjustments and feel confident in the service we will receive."
-Richard (Lakewood, CO)-
"We always have a good experience at Ketelsen. This is our third purchase from them."
-Brian (Aurora, CO)-
"We purchased the Lance because, #1 the floor-plan with a walk around bed in a smaller trailer was what we were looking for and #2 we trust the dealer as this is our third trailer purchased from them. Their service is almost always top notch and we have developed personal relationships with many of the service and parts employees."
-Michael (Parker, CO)-
"We have purchased 3 campers in the past 5 years from Ketelsen. Very knowledgeable about all their brands. Service has been great also by fixing warranty problems quickly and properly."
-Lila (Mesquite, TX)-
"Nancy, heard you were back at Ketelsen's. Silas and I purchased a used 2007 Lance cabover from you on 9/29/09. You may think this is silly but the oval sticker advertising where we purchased it is coming off and makes it look bad so I wondered if you still have those oval stickers so I can replace it.
We just love our camper. We went to an RV Show on Sunday and I wouldn't trade it for any motorhome, 5th wheel, travel trailer, etc. I am in love with my camper. I am so happy Scott put us in touch with you, so I want to continue advertising for you."
Thank you, as well, for giving us your time! Jack & I were saying how we thought you had the perfect demeanor to be a successful salesman. You answered all our questions, showed us what we asked for and then gave us information to study. When we are ready; we will definitely come to see you!
I have also touted your company to a few people I work with, here at United Airlines. There are a few that may also be pondering an RV purchase.
Thanks again for your most professional service,
-Dennis & Lillian (Colorado Springs, CO)-
"It was a great experience & friendly, never any pressure. Lance product sold itself!"
-Deborah (Denver, CO)-
-Timothy (Evergreen, CO)-
"The entire Ketelsen team (sales, parts, service) were friendly, knowledgeable, and genuine about being helpful. I was particularly impressed with the overview of the camper functions performed the day of pickup. Even though this was not our first truck camper, the camper was much newer to us and had a few differences that we were not familiar with."
-Philip (Lakewood, CO)-
"Dave Potter is a true professional! He was extremely helpful without being pushy."
-Carol (Colorado Springs, CO)-
"Steve in Service is the most outstanding service advisor of any car, truck, boat, ATV or camper dealership I have ever come across. He is the reason I purchased at Ketelsen's!"
-Donald (Colorado Springs, CO)-
"We are extremely pleased with our experience at Ketelsen Campers. They weren't pushy but they were very informative and followed through on their commitments. I've called them a few times since our purchase and they are always very friendly and helpful. By contrast, we walked away from two other dealerships because of our negative experience with them."
-Kent (Denver, CO)-
“They are all doing a great job. They are all friendly and very forthcoming.”
-Peder (Evergreen, CO)-
Ketelsen Campers is a great dealership which we had previously purchased two tent trailers. Sales, Service and Business staff are top notch.
-Jarold (Thornton, CO)-
Had a wonderful experience with Ketelsen. They were very patient while my wife and I looked at everything and took extra time to calculate the towing capacity of my older Ford Bronco. I would definitely recommend to all my friends who want to get a new camper.
-Rick (Westminister, CO)-
We have purchased 3 Fifth wheels from Ketelsen. All around GREAT people to work with. Service Dept. is also GREAT to work with.... I would HIGHLY recommend buying from these folk!! Thank you David Dowling and Steve Conley for all you have done for us.
-Rick & Kelly B. (Northglenn, CO)-
My wife and I have been looking at 5th wheels and Travel Trailers for about 2 years now. We met Don Siravo back in 2009.
Since meeting him the first time, we knew this is where we would make our purchase from, Don was our guy. He spent about 2 hours with us explaining different options, this versus that and everything in between. No pressure and was very interested in our needs not the up sale of a unit or putting us in something we didn't need. We did more research and found the camper we wanted. I called Don and told him what we were looking for and he made it happen.
We are now the proud owners of a Jayco 23J. Just got back from OUR first trip and could not be happier. Thank you Don Siravo @ Ketelsen Camper for helping us and taking care of "the little Things". We give you an A+, Great customer service and quality product. Thank you to Bob and his outstanding prep crew that cleaned the unit and to Andre in Service for all his help and patience.
-Beth & Ron N.-
Ron and I want to thank you again for our awesome experience we had purchasing our Lance 1985 camper. You and the staff made us feel very comfortable and well taken care of. We will gladly do business again with Ketelsen and refer our friends and neighbors to you!
-Tim & Carrie (Cody, WY)-
Thanks Dan "The RV Man"!!!
We had a terrible trip back in February getting the trailer home through the snow storms, but it pulled wonderfully in spite of the black ice and terrible roads. What a test to start out with. We then took the trailer south to the Las Vegas area for 2 weeks, everything was great. It is very comfortable & feels like home. We are pleased with our purchase and how everything went on the day we picked it up in Denver. If only you could have changed the weather for us on that pick-up day!
I recently had some work done in your shop and would like to comment on the service. I know people are quick to complain but not to compliment. I will begin with a special thanks to Rachel for her great customer service. She treated me as if I were servicing a million dollar motor home rather than my oldie but goodie. To top things off she got help for me to hook up and he did it with a smile...
I will also thank Andre at the parts department. I purchased a part for my screen door and he put forth the extra effort to make sure it fit, making several trip to the camper for me. An unexpected helpful surprise! You are very fortunate to have such good people working for you as it is in fact a genuine reflection on Ketelsen Campers. I will be sure to pass this along to all my fellow campers and will continue to do business with you in the future.
The customer service after the sale is nothing short of world class. The service department has gone completely overboard and taken care of me like no other facility ever has. Steve is truly a great man in that service department. I will go only to Ketelsen for anything I need from this day forward.
-Marv (Google Review)-
Thanks Dan "The RV Man" McDermott!
I purchased my trailer over the internet sight unseen other than the photos and appraisal you sent. It exceeded my expectations and everything was exactly as you had described over the phone. Nice doing business with honest folks. Thanks also to Brian for the post sale orientation. Brian did a great job making sure I understood all the features of my new unit. Last and not least thanks to Steve Conley for arranging my financing. Affordable payments will make owning this rig much more enjoyable.
Also thanks to the friendly folks at your parts counter. I had a few minutes to kill while waiting for my appointment and really enjoyed visiting with other members of Ketelsen's staff.
-Chris (Parker, CO)-
Dan McDermott really took his time in explaining pop-up campers to us, even when we specifically said we were just looking and not buying. He got a shop person involved, and set up and took down the demo trailer, answering our questions on the way. A couple months later, we decided to buy. He remembered us from the previous visit, recommended trailers in our price range, and made the decision and buying process pleasant.
The entire Ketelsen staff, from the finance manager, to the guy who did our orientation, and the parts department that recommended stuff we needed as a first-time trailer owner, were very helpful and informative.
We had an excellent overall buying experience and recommend Ketelsen Campers.
-Glenn (Longmont, CO)-
My wife and I had been shopping campers for several years, but had never been to Ketelsen Campers. We stopped in to look at a used camper that was advertised on their webpage, but Dan showed us the perfect camper for us. He helped us work through the details and we made a great deal on a brand new camper! Dan was extremely knowledgeable and wonderful to work with.
We will recommend Ketelsen Campers and Dan to everyone we know.
-Robert & Patricia B. (Golden, CO)-
We purchased a 2010 Palomino tent camper at Ketelsen Campers on March 19.
We just wanted to let you know how pleased we were with Don Siravo. The treatment we received from Don was fantastic
We will certainly tell our friends of the courteous and professional service we received at Ketelsen Campers.
-Kathryn (Aurora, CO)-
We have purchased 3 campers from Ketelsens and are extremely pleased with the products, people and the entire experience!
We will continue to do business with this great company and have recommended them to many of our friends!
-Mark W. (Franktown, CO)-
From a Lance Camper Survey:
The "how to" care and teaching of our new Lance was well done and the tech was knowledgeable.
-Nicholas P. (Denver, CO)-
From a Lance Camper Survey:
They did an excellent job!
David, Steve & Steve in Service were all outstanding.
-Steven W. (Golden, CO)-
From a Lance Camper Survey:
David Dowling was amazing. We first saw the Lance last fall, but wanted to wait till spring. He wasn't pushy and welcomed us many times to look at it again and finally we were ready to buy.
Everyone at the dealership was great - Service Dept, Parts Dept.
All got us set-up and ready to go!
-Gary E. (Littleton, CO)-
From a Lance Camper Survey:
Ketelsen is nothing but the Best. Always there and willing to go above & beyond for my needs.
-Josh L. (Vail, CO)-
I wanted to thank you on behalf of my wife and kids for being such an incredible help to us in finding the perfect camper for our family. I have to apologize for being in such a rush that day and I appreciate your offer to give me a ride into town. It was one of those crazy days that only got crazier as it progressed.
You and the guys at Ketelsen could not have been more helpful. The fact that Kevin and crew were able to replace out trailer hitch so quickly and without complaint was very much appreciated. You guys have a great operation going there.
We camped this weekend near Leadville and had an amazing time. Still figuring out some of the tricks of the camper but we feel very comfortable now.
Thanks for your time and your knowledge.
-Becky & Richard U.-
Thank you for your time, support and patience.
We are excited to extend our adventures.
Stop by if in the neighborhood.
-Lee B. (California)-
Just a note to say how pleased we have been with the Seville. First, we were impressed with your company and their professionalism. Your walk-thru of our Seville was great. We did a video of the walk-thru and boy has that helped. We don't have to depend on our memory. Crossroads staff is very helpful and responsive. We didn't trust the local Crossroads dealer and they qualified another to do warranty work. We had a slide-out problem and they authorized repair immediately. The Nor-cold refrigerator wouldn't keep ice cream cold and they kept working with the dealer finally replacing the refrigerator cooling unit. As far as we can tell, it solved the problem.
We left your facility and went south through New Mexico and Arizona to avoid bad weather. Well in Gallup, New Mexico it snowed 6 inches and dropped to 19 degrees. We just missed a sand storm down the highway. In Flagstaff, we went through a snow storm. The balance of the trip home was uneventful.
We traveled to Alaska for the month of June. The coach is everything we hoped for. We have been very pleased with this coach. It pulls well, backs up better than our older and shorter coach. I had always wanted a generator and trust me, we used the generator a lot. I don't know how we did without for so many years. They had the satellite wiring correct for both the living room and the bedroom. Our kids bought us a portable dish and it works great.
We have driven approximately 11,000 miles pulling this coach and look forward to many more. We highly recommend you and your company, Crossroads, and Norcold. Add this together and you have all the ingredients for success. Your firm, Crossroads, and Norcold talk the talk and walk the walk.
Have a good Thanksgiving and a Merry Christmas.
It has been a pleasure doing business with you folks, I wish I could have towed you and your facility to California.
-Daniel H. (Arvada, CO)-
This last Saturday I picked up a 2009 Coleman Santa Fe camper from your dealership. I want to commend some of the people that I dealt with. Ryan performed my orientation and did an outstanding job. Very knowledgeable and made sure I understood exactly what he was demonstrating. Job well done. Brie handled the paper work and again was very professional and courteous. Stephen Conley prepared the financing securing a favorable interest rate. A very nice man and a true professional. Brad Powers worked with me to make certain I was satisfied with choice. It is pleasant to deal with such a great bunch of people and I would whole heartily recommend your dealership.
-Larry & Barbara A.-
First of all we were VERY impressed by Eddie Ashcraft. He gave us a very thorough explanation of our camper trailer. We wish he could come with us on our first trip camping. He really enjoys what he is doing for Ketelsen. He is indeed an asset to your business. He is very knowledgeable in what he does. Thanks Eddie!
Maybe we will come in touch with one another someday. We will be coming in for repair whenever the parts come in. And....of course, we need to purchase a couple of other necessities in your store. Thanks to all of you at Ketelsen and especially Eddie.
-Tara B. (Arvada, CO)-
I wanted to take a moment and thank Steve Conley and David Dowling, our salesman. You both provided my husband and I with excellent customer service and it was really a pleasure to work with you both. You don't find people who really love their jobs like you both do much anymore. I would recommend Ketelsen to anybody simply because of the two of you and how easy you were to work with, not to mention very knowledgeable about all of your products!!!!!
So again thanks so much.
-Rob L. (Lakewood, CO)-
I was at your parts department a few hours ago (12-8-08). I was looking for numerous miscellaneous parts to fix up a Taos tent trailer that belonged to my dad and that I was fixing up and delivering to my brother in Portland, Oregon. There were 10 to 12 small things I was looking to deal with. There were two individuals in the department. I believe they are Rachel and Wes. These two people were simply outstanding in their assistance to me. It has been a long time since I have witnessed this type of customer service. Their knowledge of the items I needed was far beyond what I could have expected. They knew immediately exactly what I needed and where the part was. Sometimes my description of what I was looking for was kind of vague, but they caught right on and went right to the correct location and found it. I found a few items myself on the shelves that I thought were the right items, but several times, there was a better item that would work better. They explained each time why and how something else would work better. Their knowledge and experience was way beyond any expectation I had. It is amazing to me that I could get this kind of service and it was topped off by their friendly - but yet efficient, attitudes.
I was so surprised by this service that I am compelled to write to you. They are outstanding representatives of your company. I will now look to Ketelsen first for my RV and parts needs and I will certainly look for these two individuals.
-Eric Y. (Fort Collins, CO)-
I just want to say that I had read a bunch of forums on purchasing campers. Plenty of members had horrible experiences. Untrained tech guys/gals, equipment that was broken or not working, pressure to buy when they weren't ready and an overall uncomfortable experience. I just want to extend a big Thank You to you and your crew there. Everyone was professional and courteous and it was an absolute pleasure buying a camper from you guys. I will be posting my experience on there for others to read as I feel everyone should have that sort of experience when purchasing a big ticket (at least to me) item.
Thanks again to you and your crew, you all get an A+!
P.S. A special Thank you to Angel and Bob for going the extra mile to help me out. Angel helped me to tweak my weight distribution hitch so it was safe and correct even though I installed it myself. To Bob for grabbing the mud flap from another camper on the lot rather than have me wait for a replacement. Top notch in my book in customer service!